Terms of Use and Service.

PROPA Homes Pty Ltd. ABN 80 694 460 127. PO Box 41, Rural View QLD 4740, Australia. support@propahomes.com.au.

1. Introduction and acceptance

These Terms of Use and Service (Terms) form a binding legal agreement between you and PROPA Homes Pty Ltd ABN 80 694 460 127 (Propa, we, us, our) and govern your access to and use of:

• the website at propahomes.com.au;
• the Propa web application at app.propahomes.com.au;
• the Propa advertising network, including the Propa Facebook Page, Propa Instagram account, Propa-managed advertising on Meta platforms (Facebook and Instagram), and any other channel through which Propa publishes property advertising from time to time;
• any related sub-domains, dashboards, forms, mobile applications, listings, enquiry capture tools, calculators, content libraries, email tools, marketing services, and any other product or service made available by Propa from time to time

(together, the Platform).

By creating an account, purchasing a Package or Boost Pack, submitting an Enquiry, uploading a Listing, sending a message, requesting an inspection, sending a Propa Offer, browsing the Platform, or otherwise using the Platform in any way, you confirm that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Platform.

These Terms may be updated by Propa from time to time in accordance with the Changes to these Terms section below.

2. What Propa is, and what Propa is not

2.1 We are a property marketing platform for owners selling their own homes

PROPA Homes is an online property marketing platform built for Australians who are selling their own home, also known as For Sale By Owner (FSBO). We provide the tools, listing infrastructure, advertising publishing, and software that help an owner present, advertise, and manage the sale of their property.

Propa is operated by a team of professional marketers and sales professionals. Our background and the skill set we apply to the Platform is marketing. We are not lawyers. We are not financial advisers. We are not conveyancers. We are not real estate agents and we do not provide real estate agency services.

2.2 We are not a real estate agent and we do not give real estate advice

Propa is not a licensed real estate agent in any Australian state or territory at the date of these Terms. Where Propa or any of its officers becomes licensed in a particular state or territory, Propa may offer additional regulated services in that state or territory, and those services will be governed by additional terms specific to that jurisdiction. Outside of any such licensed services, Propa does not act for the seller, the buyer, or both. We do not negotiate, broker, value, or represent. We do not hold or disburse deposit, trust, or settlement money. We do not draft, witness, sign, exchange, or settle contracts of sale.

We do not give real estate advice. Nothing on the Platform, including any tool, calculator, guide, article, dashboard insight, message, suggested copy, recommendation, or piece of content, is real estate advice, legal advice, financial advice, taxation advice, conveyancing advice, or a valuation or appraisal. You must obtain your own independent professional advice before making any decision in connection with the marketing, sale, or purchase of any property.

2.3 Every transaction is between the seller and the buyer

Any sale, agreement, negotiation, or other dealing that arises from a User using the Platform is a transaction between the seller and the buyer. Propa is not a party to it. Propa is not your agent. Propa is not a trustee. Propa is not a guarantor. Propa does not warrant or underwrite anything that any User says, uploads, attests to, offers, accepts, withdraws, signs, settles, or fails to do.

2.4 Listings are owner-attested; the advertising network is publisher-operated

All Listing information, photography, floorplans, written content, prices or asking ranges, property attributes, disclosure documents, and any other content provided through a Listing is provided by, and is the responsibility of, the seller. Propa does not independently verify any Listing content.

The Propa advertising network, including any advertising placed by Propa on Meta platforms (Facebook and Instagram), is operated by Propa as an advertising publisher. Sellers do not direct, manage, or fund any external advertising spend. Sellers purchase fixed advertising products from Propa, as described in clause 10.

3. Definitions

In these Terms, the following definitions apply:

• ACL: the Australian Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
• Account: an account created on the Platform by a User.
• Advertising Network: the Propa advertising network, consisting of propahomes.com.au, app.propahomes.com.au, the Propa Facebook Page, the Propa Instagram account, Propa-managed advertising on Meta platforms (Facebook and Instagram), and any other advertising channel operated or managed by Propa from time to time.
• Boost Pack: a weekly advertising product purchased by a seller from Propa to promote a Listing across the Advertising Network. Boost Packs are offered in tiers (currently Mini, Power, and Mega) and are described further in clause 10.
• Buyer: a User who browses Listings, shortlists, favourites, shares, messages a seller, requests an inspection, sends a Propa Offer, or otherwise engages with the Platform as a prospective purchaser.
• Commission Savings Calculator: the calculator tool that estimates the indicative commission a seller may avoid by selling without a traditional agent, based on user-supplied inputs and publicly observed industry averages. The Commission Savings Calculator is an educational guide only and is not a valuation, appraisal, or advice of any kind.
• Content: any text, image, photograph, video, floorplan, audio, document, attestation, file, message, comment, review, or other material uploaded, submitted, transmitted, or otherwise made available on or through the Platform.
• Disclosure Pack: the seller-managed folder on the Platform into which the seller may upload property and contract-of-sale documents for the buyer to view. The Disclosure Pack is described further in clause 6.
• Enquiry: a buyer-initiated communication submitted through the Platform in respect of a Listing, including a message, inspection request, or Propa Offer. An Enquiry is forwarded to the relevant Seller so that the Seller can respond directly.
• Favourite: a Listing a Buyer has marked as loved, retained in the Favourites tab within Saved.
• Find Homes: the Platform's buyer-side search experience, in which a Buyer searches and filters Listings by criteria the Buyer selects (suburb, price range, beds, type).
• Inspection Request: an Enquiry submitted by a Buyer through the Platform to inspect a property.
• Listing: a property listing page created on the Platform.
• Package: a paid one-time purchase of Propa software offered by Propa to a seller (currently, the Premier package).
• Premier: the paid one-time Package (also marketed as "Propa Premier") that unlocks the full Platform for a Seller, as described in clause 9. Premier is a one-time fee with no auto-renewal.
• Privacy Policy: the Propa Homes Privacy Policy as updated from time to time and published on propahomes.com.au.
• Propa Offer: an informal indication of interest sent through the Platform by a Buyer to a Seller. A Propa Offer is described further in clause 7. A Propa Offer is not a contract of sale and does not create a binding contract.
• Saved: a Buyer's collection of shortlisted Listings and favourited Listings, as described in clause 5.
• Seller: a User who creates, edits, or controls a Listing, or who purchases a Package or Boost Pack.
• Shortlist: a Listing a Buyer has marked to investigate later, retained in the Shortlist tab within Saved.
• User: any person who accesses or uses the Platform, including Sellers, Buyers, casual visitors, and any other person using the Platform on any basis.

4. Accounts, eligibility, and sign-in

4.1 Eligibility

To create an Account or use the Platform you must:

• be at least 18 years of age;
• have legal capacity to enter into a binding agreement under Australian law;
• reside in, or be lawfully transacting in, Australia or another jurisdiction in which we have made the Platform available; and
• not be barred from using the Platform by a previous suspension or termination, by court order, or by any applicable law.

4.2 Buyer sign-in is required for buyer actions

Some areas of the Platform, including public Listing pages designed to be indexed by search engines, may be accessed without an Account.

All Buyer interaction features, including Find Homes filters, the Saved area, sending messages to Sellers, submitting Enquiries, and sending Propa Offers, require the Buyer to be signed in to a verified Account. Sign-in is available through Apple, Google, and email-based authentication. By signing in, you authorise Propa to associate your interactions with your Account for the purposes set out in these Terms and the Privacy Policy.

4.3 Account security

You are responsible for all activity carried out under your Account. You must keep your login credentials secure, never share them, and notify Propa immediately if you become aware of any unauthorised use. Propa is not liable for any loss arising from a failure by you to keep your credentials secure.

4.4 Accurate information

You must provide accurate, current, and complete information when creating or maintaining your Account and any Listing, and you must keep that information up to date at all times.

5. Buyer terms

5.1 Find Homes (search-based discovery)

The Platform offers Buyers a single search-based discovery experience called Find Homes. A Buyer may search and filter Listings by criteria the Buyer selects (suburb, price range, beds, type) and view results as a list or on a map. The order of results is criteria-only. Propa does not personalise the order of results based on a Buyer's inferred preferences or past behaviour.

5.2 Shortlist and Favourites (Saved)

Buyers may save Listings in two ways:

• The Shortlist tab contains Listings the Buyer has marked to investigate later. This is a lighter signal.
• The Favourites tab contains Listings the Buyer has marked as loved. This is a stronger signal.

Saving a Listing is private by default. A Seller does not see the contact details of any Buyer who has shortlisted or favourited their Listing, and a Seller may not contact a Buyer based on a save unless the Buyer has expressly opted in to seller updates for that Listing under clause 11.2.

5.3 Buyer due diligence

All Listings are presented by Sellers. Propa does not verify any Listing, Disclosure Pack document, attestation, photograph, floorplan, asking price, attribute, or claim. You acknowledge and agree that, before making any commitment in connection with a property, you will:

• inspect the property in person;
• obtain your own independent legal, conveyancing, financial, taxation, building, pest, strata, and any other professional advice you consider appropriate;
• review the contract of sale prepared by qualified professionals;
• verify all matters that are material to you; and
• comply with all applicable laws and obligations.

5.4 Submitting an Enquiry

Tapping Contact Seller from a Listing detail page opens a pre-filled message composer. Sending a message creates an Enquiry. By submitting an Enquiry you authorise Propa to share the Enquiry and the contact details associated with your Account with the relevant Seller so the Seller can respond. The Seller may contact you directly. Any negotiation, agreement, or transaction between you and the Seller is between you and the Seller and is not a transaction with Propa.

5.5 Inspection Requests

Inspection Requests are forwarded to the Seller. Propa does not host, attend, supervise, or take responsibility for inspections. You attend an inspection at your own risk. The Seller is responsible for site safety, access, and any disclosures required at inspection.

5.6 Buyer acceptable use

You must not use the Buyer side of the Platform to harass any Seller, spam Sellers, scrape Listings, impersonate any person, or extract personal information for any purpose other than the genuine consideration of a property purchase.

6. Seller terms

6.1 Ownership and authority

By creating or controlling a Listing, you warrant that:

• you are the legal owner of the property, or you have express written authority from every legal owner to market the property and act in respect of the Listing;
• no exclusive agency agreement, sole agency agreement, or other arrangement prevents you from marketing the property through the Platform;
• all information, photographs, floorplans, attestations, asking prices or ranges, and other Content in or about the Listing are accurate, current, lawful, and not misleading or deceptive; and
• you have all rights, licences, and consents necessary to upload all Content, including any rights required from photographers, designers, prior agents, or other third parties.

6.2 Seller responsibilities

The Seller is solely responsible for:

• setting and adjusting any asking price, range, or price guide;
• promptly and professionally responding to all Enquiries, messages, Inspection Requests, and Propa Offers;
• arranging, conducting, and supervising all inspections, including site safety and access;
• negotiating with Buyers, assessing and accepting or declining offers, and managing all communications with prospective purchasers;
• engaging a qualified Australian conveyancer or solicitor to prepare, issue, exchange, and settle any contract of sale;
• complying with every law, regulation, and disclosure obligation that applies to the marketing or sale of the property in the relevant Australian state or territory;
• promptly notifying Propa when the property goes under contract, is sold, is withdrawn, or otherwise becomes unavailable; and
• promptly removing or updating any Content that becomes inaccurate.

6.3 The Disclosure Pack is a passive folder

The Disclosure Pack is a Seller-managed folder on the Platform. It is provided as a passive file repository so that Sellers may share, and Buyers may view, property and contract-of-sale documents.

Propa does not review, verify, draft, validate, audit, certify, approve, endorse, complete, or warrant any document in the Disclosure Pack. Propa makes no representation that any document in the Disclosure Pack is accurate, complete, current, lawful, or fit for any purpose. Propa does not provide templates, compliance services, or any done-for-you legal product through the Disclosure Pack. Every document is uploaded by, attested to by, and the responsibility of, the Seller.

6.4 State-by-state contract-of-sale flow

Contract preparation, disclosure, and exchange obligations differ by state and territory. Without limiting clause 6.2:

• In NSW, VIC, and SA, the seller is generally required to have a vendor disclosure document or contract of sale prepared before marketing, and the seller is responsible for uploading the relevant document to the Disclosure Pack at the time of listing.
• In QLD, the contract is typically prepared by the buyer's solicitor or conveyancer after an offer is accepted, and the buyer is responsible for arranging the contract of sale and may upload it to the Disclosure Pack after acceptance.
• In WA, TAS, ACT, and NT, equivalent state and territory requirements apply.

Sellers and Buyers must seek their own legal advice on the disclosure and contract obligations that apply in their state or territory. Propa does not provide advice on, or take responsibility for, compliance with these obligations.

6.5 Engagement metrics shown to Sellers

Sellers may be shown engagement metrics from the Platform, including (without limitation) Listing views, shortlists, favourites, shares, Enquiries, Inspection Requests, and Propa Offers. These metrics are indicative engagement information only and are not a forecast, guarantee, or representation of any sale outcome.

7. Propa Offer

7.1 Informal indication of interest, not a contract

A Propa Offer is an informal indication of interest sent by a Buyer to a Seller through the Platform. A Propa Offer has the same legal weight as a written, text, or verbal expression of interest exchanged outside the Platform. A Propa Offer is not a contract, is not an option, is not a deposit, and does not create a binding contract for the sale of land.

7.2 Contract of sale is separate

A binding contract for the sale of land is created only when the relevant requirements of the applicable state or territory are met, including a written contract of sale that has been signed and (where required) exchanged in accordance with that legislation. The Contract of Sale is drafted by a qualified conveyancer or solicitor engaged by the relevant party.

7.3 Propa is not a party

Propa is not a party to a Propa Offer. Propa does not handle, hold, or guarantee any money, deposit, or consideration. Propa does not approve, witness, or warrant any Propa Offer or any acceptance, rejection, withdrawal, or variation of it.

7.4 Notice within the Propa Offer flow

The Propa Offer composer and Seller acceptance flow display a notice that no binding contract for the sale of land is created by acceptance through the Platform, and that a formal Contract of Sale prepared and exchanged through qualified professionals is required. You acknowledge this notice each time you send or accept a Propa Offer.

8. Commission Savings Calculator and other tools

The Commission Savings Calculator and any other guides, tools, articles, dashboards, or insights made available on the Platform are educational and indicative only. They are not a valuation, appraisal, market analysis, real estate advice, financial advice, or any other form of advice.

The Commission Savings Calculator estimates indicative commission savings based on inputs supplied by the User and publicly observed industry averages. Outputs are general in nature, are not specific to any particular property or transaction, and may vary materially from actual outcomes. You must not rely on the Commission Savings Calculator as a substitute for independent professional advice.

9. Packages, Boost Packs, and payments

9.1 Packages

Propa offers two seller Packages:

• Listing (free): a free Listing on the Platform with limited insights. Available to all eligible Sellers. The free Listing remains live for up to six (6) months from the date of publication and may be relisted by the Seller after that period.
• Premier (paid one-time package): full Platform access for the Seller, including the Propa customer relationship management area with full Enquiry tracking, the Buyer messaging inbox, the Inspection Request management area, the Propa Offer composer, the Seller dashboard with engagement metrics, the Seller email tool described in clause 11, the Guided Listing Builder, and featured placement of the Listing within the Platform. The Premier Listing remains live until the property is sold.

Premier is marketed in Propa's user-facing materials as "Propa Premier".

Pricing for the Premier Package is shown on propahomes.com.au at the time of purchase. Propa may change its Packages and pricing from time to time. Changes do not apply retrospectively to Packages already paid for.

9.2 Boost Packs

Boost Packs are weekly advertising products that a Seller with an active Premier Package may purchase to promote a Listing across the Advertising Network. Boost Packs are offered in three tiers (Mini, Power, and Mega). Boost Packs are described further in clause 10.

9.3 Prices and GST

All prices are shown in Australian dollars and are inclusive of GST where stated. Where a price is stated as exclusive of GST, GST will be added at the prevailing rate.

9.4 Payment method

Premier is purchased through Stripe Checkout on propahomes.com.au or app.propahomes.com.au and processed by Stripe. Boost Packs are purchased through Stripe Billing on app.propahomes.com.au and processed by Stripe. By purchasing a Package or Boost Pack, you authorise the relevant payment processor to charge the agreed amount and you agree to the third-party payment processor's own terms.

9.5 Billing structure: Premier (one-time) and Boost Packs (weekly recurring)

Premier is a one-time fee. Premier is purchased once, at the price shown at checkout. There is no monthly fee, no annual fee, no subscription, and no auto-renewal for the Premier Package itself. The Premier Listing remains live until the property is sold. If the Seller takes the Listing down and relists the same property later, the Seller does not pay the Premier fee again for that property.

Boost Packs are recurring weekly. Boost Packs are billed weekly in advance via Stripe Billing for as long as the Boost Pack is active. A one-off setup fee of $99 applies at first Boost Pack purchase to cover initial creative production. You authorise Propa, via Stripe, to charge the payment method on file each weekly billing cycle until you pause, cancel, or switch the Boost Pack.

You may pause, cancel, or switch a Boost Pack tier at any time through the Boost dashboard. Cancellation and pause take effect at the end of the current weekly billing period. You will not be charged for subsequent weekly billing periods after cancellation takes effect.

9.6 Pausing a Boost Pack

A Seller may pause a Boost Pack at any time through the Boost dashboard. While paused, no billing occurs and no advertising delivery occurs. Resumption of advertising is at the Seller's election.

9.7 No refunds (subject to the ACL)

To the maximum extent permitted by law, fees paid for a Package or Boost Pack are not refundable for:

• change of mind;
• the property selling before the end of the current Boost Pack billing period, including a sale arranged off-Platform;
• the Listing being withdrawn, paused, deleted, or suspended by the Seller, by Propa under these Terms, or by operation of law;
• the Listing not generating Enquiries, offers, or a sale; or
• the Buyer changing their mind about a property, an offer, or a transaction.

Nothing in this clause limits your rights under the Australian Consumer Law, or any other rights that cannot be excluded under applicable law. Where you are entitled to a remedy under the ACL for failure to meet a consumer guarantee that cannot be excluded, our liability is governed by clause 15.

9.8 Failed or reversed payments

If a payment fails, is reversed, charged back, or otherwise not received in cleared funds, Propa may suspend or terminate the Listing, restrict the Account, and recover any amounts owing as a debt due and payable.

10. Boost Packs and advertising publishing

10.1 Boost Packs are advertising publishing products

Boost Packs are advertising publishing products offered by Propa. When a Seller purchases a Boost Pack, the Seller is purchasing reach across the Advertising Network for a defined billing period (currently one week). Propa is the publisher and the advertiser of record. The Seller does not direct, manage, or fund any external advertising spend. The Seller does not operate an advertising account with Meta or any other third-party advertising platform in connection with a Boost Pack.

10.2 Tier descriptions

Boost Packs are offered in three tiers. Tier descriptions, indicative reach ranges, and pricing are shown on propahomes.com.au at the time of purchase. As a guide:

• Mini Boost: smaller weekly reach, suitable for testing, refresh, or modest re-engagement.
• Power Boost: typical weekly reach, suitable for the majority of properties.
• Mega Boost: maximum weekly reach, suitable for capital cities, premium properties, or any Listing seeking high-saturation exposure.

10.3 Reach is indicative, not guaranteed

Indicative reach figures published on propahomes.com.au are based on historical campaign performance and depend on a range of factors outside Propa's control, including audience competition on Meta platforms, time of year, property location, creative quality, and Meta's housing advertising policies. Actual reach may be higher or lower than the indicative figure. Indicative reach figures are not a representation, promise, or guarantee that any particular reach, enquiry volume, sale outcome, or sale price will be achieved.

10.4 Creative production and approval

When a Seller purchases a Boost Pack, Propa's in-house marketing team produces advertising creative (images, ad copy, and where applicable, video) for the Listing. The Seller is provided with each creative variant for review through the Boost dashboard and must approve each variant before it goes live in the Advertising Network. The Seller may request changes through the Boost dashboard.

By approving a creative variant, the Seller warrants that the creative is accurate, lawful, not misleading or deceptive, and does not infringe the rights of any third party. The Seller is responsible for the truth and lawfulness of all approved Listing and advertising content.

10.5 Seller controls

Through the Boost dashboard, the Seller may:

• pause the Boost Pack and resume it later;
• cancel the Boost Pack at the end of the current billing period;
• upgrade or downgrade the Boost Pack tier;
• approve or request changes to creative variants;
• provide a creative brief to Propa describing the type of buyer the Listing is suited to (for example, downsizer, young family, investor); and
• view delivered reach and engagement metrics.

Targeting parameters, audience selection, and Meta-side campaign settings are decided and managed by Propa within the limits of Meta's housing advertising policies. The Seller provides a creative brief; Propa decides how to deliver the published advertising product.

10.6 Outcomes depend on factors outside our control

Advertising outcomes depend on factors outside Propa's control, including market conditions, interest rates, finance availability, Buyer demand, the asking price, the presentation of the property, the responsiveness of the Seller, the policies of third-party advertising platforms, ad disapprovals, account restrictions, and platform changes. Boost Packs do not constitute a promise of enquiries, offers, or a sale.

10.7 Third-party advertising platforms

Advertising delivered through third-party platforms (including Meta) is subject to the policies, rules, and decisions of those platforms. Propa is not responsible for ad disapprovals, restrictions, account actions, or other decisions of third-party platforms. Propa's relationship with Meta is that of an advertiser. Propa does not claim, and Users may not represent, that Propa is a Meta Business Partner, Meta Marketing Partner, certified by Meta, or otherwise endorsed by Meta unless Propa has been formally admitted to such a program by Meta.

10.8 FSBO disclosure on advertising

Advertising published through the Advertising Network identifies that the property is for sale by its owner and is being marketed without a real estate agent. The Propa Facebook Page and Propa Instagram account disclose that Propa Homes promotes properties for sale by their owners.

11. Seller email tool

11.1 What the email tool does

The Premier Package includes an email tool that allows a Seller to send updates to a defined group of Buyers who have engaged with the Seller's Listing. Typical updates include open home times, price changes, status changes (under offer, sold), and similar listing-specific notices.

11.2 Who the Seller may email, and consent

The Seller's eligible recipients for a Listing comprise the following three groups:

(a) Enquirers. Buyers who have submitted an Enquiry on the Listing. A Buyer's consent to receive Seller updates about the Listing is granted at the time the Enquiry is submitted.

(b) Opted-in Favourites. Buyers who have added the Listing to Favourites AND who have expressly ticked the listing-specific opt-in toggle "Allow this seller to send me updates about this home". The opt-in toggle is presented to the Buyer at the time of favouriting and defaults to OFF. The Buyer may change the opt-in state at any time from the Buyer's Saved area.

(c) Opted-in Shortlisters. Buyers who have added the Listing to Shortlist AND who have expressly ticked the same listing-specific opt-in toggle, on the same default-OFF basis as Favourites.

A Buyer who has not opted in (Favourites or Shortlist) is not an eligible recipient and cannot be emailed by the Seller, even though the Buyer has saved the Listing.

11.3 Consent is listing-specific and may be withdrawn

A Buyer's consent under clause 11.2 is granular to a single Listing. A Seller must not use the email tool, or any contact information collected through Enquiries, Favourites, or Shortlists, to send marketing or other communications about any other property, business, product, or service.

A Buyer may withdraw consent at any time by unsubscribing through any email sent by the email tool, by changing the opt-in toggle for the Listing from the Saved area, by replying to support@propahomes.com.au, or by deleting the underlying Enquiry, Favourite, or Shortlist. Withdrawals are honoured promptly and in any event within the time required by law.

11.4 Spam Act compliance

Every email sent through the email tool must comply with the Spam Act 2003 (Cth). Every email must:

• clearly identify the Seller as the sender and Propa as the platform;
• contain a functional unsubscribe link; and
• honour all unsubscribe requests within five business days.

Propa automatically inserts the unsubscribe link and the sender identifier in every email sent through the email tool. The Seller is responsible for the body of the email and for not contacting any Buyer who has unsubscribed or withdrawn consent.

11.5 No export

The eligible recipient list for a Listing (Enquirers, opted-in Favourites, and opted-in Shortlisters) is locked to that Listing and to that Seller. The Seller may not export, download, scrape, copy, sync, or otherwise extract the list, or any Buyer contact information collected through it, for any use outside the Platform.

12. Content, acceptable use, and prohibited conduct

12.1 Your Content

You retain ownership of any Content you upload to the Platform. You grant Propa a worldwide, non-exclusive, royalty-free, sub-licensable, and transferable licence to host, store, reproduce, adapt, modify, publish, display, perform, and distribute your Content for the purpose of operating, providing, improving, promoting, and marketing the Platform and the services available on it, including (without limitation) on Propa's websites, social media channels, advertising, partner channels, and search engine results.

This licence continues for as long as is reasonably necessary to operate, archive, and back up the Platform, and to comply with legal obligations, even after your Account is closed or a Listing is removed.

12.2 Content warranties

You warrant that:

• you own all rights in your Content, or have all licences, consents, and authorisations needed to upload it;
• your Content is accurate, current, and not misleading or deceptive;
• your Content does not infringe any third-party intellectual property rights, privacy rights, publicity rights, confidentiality obligations, or other rights;
• your Content complies with all applicable laws, including consumer protection, real estate, anti-discrimination, privacy, and spam laws; and
• any person depicted in your Content has consented to that depiction.

12.3 Prohibited conduct

You must not, and must not assist or permit any other person to:

• upload or transmit any Content that is unlawful, misleading, deceptive, defamatory, threatening, harassing, discriminatory, obscene, indecent, infringing, or otherwise inappropriate;
• impersonate any other person, misrepresent your identity, or create a Listing for a property you do not own or are not authorised to market;
• attempt to circumvent the Platform to contact Users for purposes outside the genuine consideration of a property purchase or sale;
• use the Platform to send spam or unsolicited marketing communications;
• scrape, harvest, mirror, frame, index, or otherwise systematically extract data from the Platform, including by automated means;
• reverse engineer, decompile, or attempt to derive the source code of any part of the Platform;
• introduce any virus, worm, trojan, malware, or other harmful code;
• interfere with or disrupt the integrity, performance, or operation of the Platform;
• use the Platform to conduct fraud, money laundering, or any other criminal activity;
• use the Platform in any way that breaches any law, regulation, or third-party right; or
• use the Platform to train, fine-tune, evaluate, or otherwise develop any machine learning model or dataset.

12.4 Content moderation

Propa may, at its sole discretion and without notice, review, refuse, edit, take down, suspend, hide, or delete any Content that it considers (acting reasonably) breaches these Terms, exposes Propa or any User to risk, or is otherwise inappropriate for the Platform.

13. Intellectual property

All intellectual property rights in and to the Platform, including the Propa name, the Propa brand, taglines, logos, page layouts, templates, designs, code, copy, calculators, methodologies, dashboards, advertising creative produced by Propa, and any improvements, modifications, derivatives, or aggregated insights generated through the Platform, are owned by or licensed to Propa. Subject to your compliance with these Terms, Propa grants you a non-exclusive, non-transferable, revocable licence to access and use the Platform for its intended purpose. If you provide Propa with any suggestion, idea, feedback, or proposal in connection with the Platform, you assign to Propa all intellectual property rights in that feedback and waive any moral rights you may have in it.

14. Privacy, communications, and data

14.1 Privacy Policy

Propa collects, uses, stores, and discloses personal information in accordance with the Propa Privacy Policy. By using the Platform, you consent to the handling of your personal information as described in the Privacy Policy and these Terms.

14.2 Information shared between Users

When you send a message, Inspection Request, or Propa Offer through the Platform, the information in that communication (including your name, contact details, and message content) will be shared with the relevant Seller or Buyer so they can respond. Once an Enquiry has been forwarded, the receiving party may contact you directly outside the Platform and may store your information for that purpose, subject to their own legal obligations.

14.3 Marketing communications

Propa may send you marketing and transactional communications by email, SMS, WhatsApp, in-app notification, or push notification in accordance with the Spam Act 2003 (Cth), the Privacy Act 1988 (Cth), and our Privacy Policy. You may opt out of marketing communications at any time using the unsubscribe link or by contacting support@propahomes.com.au. Transactional communications necessary for the operation of the Platform cannot be opted out of while you maintain an Account.

14.4 Aggregate and de-identified data

Propa may aggregate, de-identify, and analyse data generated through the Platform (including market activity, engagement signals, and advertising performance) for product improvement, research, reporting, and the publication of de-identified insights. De-identified data does not personally identify you.

15. Disclaimers and limitation of liability

15.1 Platform provided "as is"

To the maximum extent permitted by law, the Platform is made available on an "as is" and "as available" basis. Propa makes no representation, warranty, or guarantee about the availability, accuracy, completeness, reliability, suitability, security, or performance of the Platform, any Content, any Listing, any Disclosure Pack document, any Propa Offer, any Enquiry, any advertising delivery, any Buyer or Seller, or any outcome.

15.2 No guarantee of sale, enquiries, or reach

Propa does not guarantee that any Listing will attract Enquiries, Inspection Requests, Propa Offers, or a sale, that any sale will occur at any particular price or within any particular timeframe, or that any Boost Pack will deliver any particular reach.

15.3 No verification of Content

Propa does not verify any Content, any Listing information, any Disclosure Pack document, any attestation, or any claim made by any User.

15.4 Australian Consumer Law

Certain rights and remedies under the ACL cannot be excluded, restricted, or modified by these Terms. Nothing in these Terms is intended to exclude, restrict, or modify any rights or remedies that cannot be excluded under the ACL. Where Propa is liable for a failure to meet a consumer guarantee that cannot be excluded, Propa's liability is limited (at Propa's option) to re-supplying the services or paying the cost of re-supplying the services.

15.5 Exclusion of indirect and consequential loss

To the maximum extent permitted by law, Propa is not liable to you or any third party for any indirect, special, incidental, consequential, exemplary, or punitive loss or damage, including (without limitation) loss of profit, revenue, savings, business, opportunity, or goodwill; lost sale, missed sale, delayed sale, or sale at a lower price than expected; loss of data; loss of expected commission savings; reputational loss or distress; or any loss arising from the conduct, default, misrepresentation, breach, or insolvency of any other User. Whether the loss arises in contract, tort (including negligence), under statute, in equity, or otherwise.

15.6 Aggregate cap on direct liability

To the maximum extent permitted by law, Propa's total aggregate liability to you for all claims arising out of or in connection with the Platform or these Terms, however arising, is limited to the greater of:

• the total fees paid by you to Propa in the twelve (12) months immediately before the event giving rise to the claim; and
• AUD $100.

15.7 Third parties

Propa is not liable for any act, omission, default, breach, misrepresentation, or insolvency of any User, advertiser, advertising platform, payment processor, hosting provider, telecommunications provider, conveyancer, solicitor, building inspector, or any other third party.

16. Your indemnity

To the maximum extent permitted by law, you indemnify Propa, and its officers, employees, contractors, and related bodies corporate (Indemnified Parties), against any liability, loss, damage, claim, cost, or expense (including reasonable legal costs on a solicitor and own client basis) suffered or incurred by any Indemnified Party arising out of or in connection with: (a) your breach of these Terms; (b) your Content, including any approved advertising creative; (c) your conduct in any communication, negotiation, inspection, contract, or transaction with another User; (d) any disclosure obligation, contract of sale, or settlement obligation you fail to satisfy; and (e) any fraudulent, wilful, reckless, or negligent act or omission on your part. Your liability under this indemnity is reduced to the extent that an Indemnified Party caused or contributed to the loss.

17. Suspension and termination

17.1 By Propa

Propa may suspend or terminate your Account, restrict your access to the Platform, take down a Listing, remove Content, pause a Boost Pack, or terminate a Premier Package, at any time and without notice, if Propa reasonably considers that you have breached these Terms, that your Content or conduct creates risk, that a payment has failed, that a regulator or court has requested action, or that suspension or termination is required to protect the integrity of the Platform. Termination of a Premier Package for cause does not entitle the Seller to a refund, subject to clause 15.4 (Australian Consumer Law).

17.2 By you

You may cancel a Boost Pack at any time through your Account or by emailing support@propahomes.com.au. Cancellation of a Boost Pack takes effect at the end of the current weekly billing period. You will not be charged for subsequent billing periods. Clause 9.7 (No refunds) applies.

You may close your Account at any time by emailing support@propahomes.com.au. Closing your Account does not generate a refund of any Premier Package fee already paid, subject to clause 15.4.

17.3 Effect of termination

On termination of your Account: your right to access the Platform ends; pending Enquiries, messages, Inspection Requests, and Propa Offers may be discontinued; Propa may retain, archive, or de-identify your Content and your Account data as required by law; and clauses that by their nature should survive termination (including ownership, intellectual property, content licences, indemnities, disclaimers, limitation of liability, governing law, and dispute resolution) survive termination.

18. Dispute resolution

18.1 Disputes between Users

A dispute, disagreement, or claim between a Buyer and a Seller is a matter between the Buyer and the Seller. Propa is not a party to it and is not obliged to mediate, investigate, or resolve it.

18.2 Disputes with Propa

Before commencing any court proceeding against Propa in connection with these Terms or the Platform, you must:

• first submit a written notice of dispute to support@propahomes.com.au, setting out the nature of the dispute, the relief you seek, and your contact details;
• allow Propa thirty (30) days from receipt of the notice to respond and attempt to resolve the dispute in good faith; and
• if not resolved within that period, participate in mediation in Queensland, Australia, conducted by a mediator agreed between the parties or, failing agreement, appointed by the Resolution Institute, with each party bearing its own costs and sharing the mediator's fees equally.

Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief from a court.

19. Changes to these Terms

Propa may update these Terms from time to time. Updates take effect on the date the updated Terms are published on the Platform or on a later date specified in the updated Terms. Where a change is material, Propa will use reasonable efforts to provide notice at least fourteen (14) days before the change takes effect. Your continued use of the Platform after the effective date of an update constitutes your acceptance of the updated Terms.

20. General

20.1 Entire agreement

These Terms, together with the Privacy Policy and any Package-specific or Boost Pack-specific terms agreed in writing between you and Propa, constitute the entire agreement between you and Propa in relation to the Platform.

20.2 Severability

If any provision is held to be invalid, illegal, or unenforceable, that provision is to be read down to the extent necessary to make it valid, or, if it cannot be read down, severed, without affecting the remaining provisions.

20.3 No waiver

A failure or delay by Propa to exercise a right is not a waiver of that right.

20.4 Assignment

You must not assign your rights or obligations under these Terms without Propa's prior written consent. Propa may assign without your consent, including in connection with a sale of business, restructure, or change of control.

20.5 Force majeure

Propa is not liable for any failure or delay in performing its obligations under these Terms to the extent that the failure or delay is caused by an event beyond its reasonable control.

20.6 Independent contractors

Nothing in these Terms creates a partnership, joint venture, employment, agency, or fiduciary relationship between you and Propa.

20.7 Notices

Notices to Propa must be sent to support@propahomes.com.au or PO Box 41, Rural View QLD 4740, Australia. Notices to you may be sent to the email address associated with your Account, by in-app notice, or by notice posted on the Platform.

20.8 Governing law and jurisdiction

These Terms are governed by the laws of Queensland, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Queensland, Australia.

21. Contact

All questions, support requests, complaints, dispute notices, privacy requests, and legal correspondence should be directed to:

PROPA Homes Pty Ltd ABN 80 694 460 127 PO Box 41, Rural View QLD 4740, Australia Email: support@propahomes.com.au Web: propahomes.com.au

End of Terms of Use and Service

PROPA Homes Pty Ltd. ABN 80 694 460 127. Version 2.3. Effective 12 October 2026.